Shelby
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Recent activity by Shelby-
Buyer Policy
Buyer Policy 1. Introduction 1.1 All users and buyers of the LaShopee Platform (the “Buyers”) are expected to conduct themselves in a manner as set out in this Buyer Policy, in addition to the LaSh...
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Cash On Delivery Policies
Missing Cash on Delivery (COD) Payment Mode In some instances, Cash on Delivery (COD) may not be available to you as a payment method. The following are possible reasons for not having COD as an op...
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Why is my order cancelled due to failed delivery?
You may check your order status to know the exact reason why your order was canceled. For more information and to know what you can do next, please read our suggested steps below. In this page Pack...
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How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...
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How do I publish my content in other languages?
If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...
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What are these sections and articles doing here?
This FAQ is a section in the General category of your help center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...
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LaShopee Refund Policies
All LaShopee purchases are backed by our 30-day satisfaction guarantee, no questions asked. We even pay to have it shipped back to us. Additionally, you can cancel your LaShopee subscription at any...
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How do I customize my Help Center?
You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...
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Welcome to your Help Center!
You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Center is designed to provide a complet...